This message will appear if the user logged in to MI:Viewer has permission to access GRANTA MI but none of the databases they have access to have been upgraded to the correct schema version.

You need to launch MI:Server Manager on the application server and upgrade the schema of your databases.

Please email support if you require further assistance.

If your problem relates to GRANTA MI please attach the MI:Viewer logs and MI:Server logs from the time the problem occurred (these are typically located in C:\inetpub\wwwroot\MI\logs and C:\Program Files\Granta\GRANTA MI\Server\Logs respectively).