If you receive the “Error Loading” message in MI:Server Manager (formerly MI:Server Configuration) you can right-click the database and select ‘View Status Details…’ for more information.

Please email support if you require further assistance.

If your problem relates to GRANTA MI please attach the MI:Viewer logs and MI:Server logs from the time the problem occurred (these are typically located in C:\inetpub\wwwroot\MI\logs and C:\Program Files\Granta\GRANTA MI\Server\Logs respectively).