This error appears if the MI Service is not running.



Verify the MI Service is running on the MI application server and start if necessary.

To do this open the Microsoft Windows Control Panel and go to Administrative Tools > Services and locate the GRANTA MI Service. 
If the service is not running, start it and confirm that you are now able to log on using an application such as MI:Admin.


Please email support if you require further assistance.

If your problem relates to GRANTA MI please attach the MI:Viewer logs and MI:Server logs from the time the problem occurred (these are typically located in C:\inetpub\wwwroot\MI\logs and C:\Program Files\Granta\GRANTA MI\Server\Logs respectively).

Daisy Llewellyn
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