Granta Design Privacy Policy

Last updated: May 2018

Granta Design Limited (“Granta” or “We”) is committed to protecting the privacy of data given to us by visitors to our website and users of our software. This policy explains our information practices, including what personal data we collect from you and how we use that data.

Please read this policy carefully to understand our practices regarding your personal data and how we will treat it. This policy may change from time to time. If we materially change this policy, we will place a notice on our website homepage.

On this page:


What Personal Data does Granta collect and store?

“Personal Data” means information that identifies individuals and can be used to contact or locate such individual in real life, such as full name, email, phone number and address.

No Personal Data is collected when you merely access the public areas of our websites.

Granta collects and stores Personal Data which individuals provide via: Types of Personal Data collected
Purchasing (or making an enquire to purchase) our products or services Name, email, address and phone number
Using our customer support service Name, email and phone number
Completing a Website Information Form eg. to request a demonstration Name, email, address and phone number
Signing up for Marketing Communications Name and email
Registering for a My Granta account Name and email
Registering to the Granta E-Learning Site Name and email

Granta also collects information that may be about you but individually does not identify you, such as job title, employer name and business contact information. Granta may also receive information from our business partners, such as our resellers.

Granta will only process your Personal Data under a lawful basis. We will process your Personal Data to fulfil our obligations to you under a contract, as required by law, with your consent or for our legitimate business interests, but only when balanced against your rights and freedoms.

Granta will protect your Personal Data using the same level of safeguards we use to ensure the security, integrity and privacy of our own equivalent proprietary information.

Granta does not collect or process any sensitive Personal Data, such as race or political opinions.


How does Granta use your Personal Data?

Granta Design Limited is the data controller of the Personal Data that you provide.

Granta may use your Personal Data for the following purposes:

  • to provide you with the information, products or services you request and related after-sales support;
  • to enter into a contract and process orders;
  • to manage our relationship with you and to carry out any related administration;
  • to identify you and give you access to specific areas of our website, such as the Granta E-Learning Site;
  • to contact you in your role as a customer with product, industry or service updates;
  • to invite you to attend our events or webinars or to provide relevant news or information related to materials information technology. Please note, such emails will offer the option to opt out of further mailings; and
  • in any other way we may describe when you provide us with your information; and
  • for purposes which you consent.

We care about protecting your privacy, and with the exception of the uses specified above and those outlined in the section below entitled “Third Parties”, Granta will not sell, transfer, rent out, share or disclose your Personal Data to other companies.


Third Parties

We use third party processors who store data on our behalf. These entities provide IT and infrastructure services for Granta’s support services and customer relationship management. Such third parties cannot use the data for any other purpose.

By using third party services, data may be transferred to, stored and processed in countries outside your country of residence both in and outside the European Union, including the United States. We take steps to ensure that third parties to whom we transfer any Personal Data in accordance with this policy agree to provide sufficient protection in compliance with applicable data protection law, such as Privacy Shield certification.

Personal Data provided in relation to registering interest or attendance at an event or webinar may be shared with partner organizations co-hosting such event or webinar. When registering, we will specifically request your permission to share your contact details with such partners.

If Granta is sold, or some of our assets are transferred to a third party, your Personal Data may be transferred to the acquirer. However, use of your Personal Data will remain subject to this Privacy Policy or a policy providing equivalent rights.

Our website or products may contain links to third parties’ websites. Granta is not responsible for the privacy practices, cookie policies or the content of those websites.


What other information is collected and stored

Granta is committed to providing our users with the high level of performance, efficiency, and convenience that they have come to expect from our software products and services. In order to continually improve and better understand use patterns, and to help us provide you the best experiences with our products, Granta may collect certain data from our software in respect of activities and use practices. We might collect basic non-identifiable data about how Granta software is being used and how it performs, however this information cannot be used to identify the individual user or details of projects for which the software is being used. Granta collects and analyzes this information for purposes of product improvement and to enable us to provide better technical support and training. The analysis will also enable us to identify common customer problems and offer suitable solutions accordingly.

We use Cookies. For more information about Cookies, the information they collect and how to disable them, please see the Cookies section of this policy.


Your rights regarding your Personal Data

You may have certain rights under applicable privacy laws, including the right to access and update your Personal Data, restrict how it is used, transfer certain Personal Data to another controller, withdraw your consent at any time and the right to have Granta erase certain Personal Data about you.

If you would like to exercise any of these right or have any questions regarding this privacy policy, please contact us.


Cookies

We use cookies to provide you with the services you have requested, and to improve the performance of our site. In no way will we link any personal information (such as your name or email address) which you may provide in webforms with web analytics information.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognise a user's device. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. The cookies used on this website were categorized based on the categories found in the ICC UK Cookie guide.

Cookies in use by Granta

In accordance with the ICC UK Cookie Guide (April 2012), this page provides descriptions of the types of cookies in use on our sites, as part of our work toward compliance with the Privacy and Electronic Communications (EC Directive) (Amendment) Regulation 2011. We have endeavoured to provide a complete list, together with information about the use of these cookies according to the ICC Categories.

eStore

The Granta eStore uses ICC Category 1 (strictly necessary) cookies to enable the proper functioning of the shopping basket. These third party cookies enable services you have specifically asked for. By using this service, you agree that we can place these types of cookies on your device.

Webex

Granta uses Cisco's Webex service to provide online meetings and training session. Full details of their privacy policy are provided at www.cisco.com/web/siteassets/legal/privacy.html Accessing this service will put third-party cookies on your device: they collect ICC Category 1 (strictly necessary) information in order to enable the services you have specifically asked for (the online meetings) and ICC Category 2 (performance cookies) to remember your preferences. By using this service, you agree that these third party cookies can be placed on your device.

Webforms

Granta uses webforms. For example, these enable you to request information, or register for certain events. When you submit your details on a form, an ICC Category 1 (strictly necessary) cookies will be created. This will expire at the end of the session. By using this service, you agree that we can place these types of cookies on your device.

Videos

The videos on this site will run without cookies, but ICC Category 2 (performance cookies) cookies may be set if you adjust your viewing preferences. By doing so, you agree that we can place these types of cookies on your device.

Google Analytics and visitor statistics

Granta Design make use of Google Analytics to understand how our visitors engage with our website. To do this, Google Analytics uses first-party cookies: you can find out more about this on the Google Analytics site.   Such analytics cookies fall into ICC Category 2 (performance cookies), described below. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. Browsers do not share first-party cookies across domains. By using our websites, you agree that we can place these types of cookies on your device.

You can opt out of sharing information with Google Analytics (on this and other websites) by installing Google Analytics Opt-out Browser Add-on.

At Granta Design we value your privacy. In no way will we link any personal information (such as your name, email address) which you may provide in webforms with web Analytics information.

Social media

We want to be able to connect with you using social media. Some of these, like Facebook, use cookies. For example, if you access Granta's latest posts using the Facebook Social plugin on our website, third party cookies will be set that can be read by Facebook. Personal information (such as your name, email address) which you may provide in other webforms on our site will not be tracked. The information in these third party cookies falls into the ICC categories two and four (performance cookies / targeting cookies). By loading the Facebook Social plugin, you are giving your consent for these third-party cookies to be placed on your device.

Managing your cookie settings

Many browsers allow you to customise the types of cookies that your browser will accept. Please see the relevant documentation for your browser to find out how best to achieve this. You can opt out of sharing information with Google Analytics (on this and other websites) by installing Google Analytics Opt-out Browser Add-on.