FAQs from Students

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How do I get CES EduPack?

If your course uses CES EduPack please contact your course leader or IT department to get a copy. Please note that we can only deal directly with university faculty (e.g., lecturers, professors, heads of department, or their support staff) in discussing CES EduPack and options for its use. This limitation enables Granta to provide effective support and service to hundreds of institutions worldwide.

What are the system requirements?

To install CES EduPack, you will need the following:

  • A compatible Microsoft® Windows® operating system;
    Windows 7 32-bit or 64-bit,
    Windows 8 32-bit or 64-bit,
    Windows 10 32-bit or 64-bit.
  • 2 GB of RAM (more is recommended when using large databases).
  • 4.5 GB of available hard disk space.
  • Microsoft .NET Framework version 4.5.1, Microsoft Report Viewer 2010 SP1, and Microsoft Visual C++ Redistributable Packages for Visual Studio. If any of these are not installed, they will be installed during the CES EduPack installation. For the French language installation, you will also require the French language packs for these, which are usually installed with your OS.
  • Administrator rights.

Jump to Does it work on a Mac?

How do I install CES EduPack?

If you have installed a previous version of CES EduPack, we recommend that you uninstall it before installing your licensed version.

To install CES EduPack:

  1. Copy the files onto your computer from the network location (such as an intranet, shared drive, or cloud storage device). If it distributed as a ZIP file, extract the files before proceeding. Make sure license.lic is in the same folder as the installer, edupack_setup.XXXX.exe.
  2. Run the installer by double-clicking on the file and follow the on-screen instructions.To uninstall CES EduPack, use Programs and Features in the Control Panel.

To uninstall CES EduPack, use Programs and Features in the Control Panel.

I get an error while running the installer—what should I do?

These are some common issues related to running the installer:

  • If the installer was distributed as a ZIP file, extract the files before running the installer.
  • Make sure license.lic is in the same folder as the installer, edupack_setup.XXXX.exe. The license.lic file lets you run the installer without signing in with a My Granta account. If the installer prompts you to sign in, your license file may be missing. Contact your instructor or IT department to supply you with the license file from their installation package.
  • Error code 0x80070652 - Wait for any other programs to finish installing or uninstalling before starting the installer. Note that other installations may be running in the background e.g. Microsoft Updates.
  • Error code 0x80091007 - A poor internet connection can affect the installer when downloading the required files. Try re-running the installer and use a wired internet connection or move to place with a better Wi-Fi signal.
  • Error code 0x8007002 – The CES EduPack installation files are damaged or corrupted. Ask your educator or IT department for a new copy.
  • Error code 0x80070643 – There is an error with the Microsoft .Net Framework installation on your computer. Follow the instructions on the Microsoft support page to resolve this issue.

If you encounter a different error, contact your IT department.

An 'Unrecoverable error...' message appears when launching CES EduPack

There are two known causes of this issue.

1) This error will appear if you are using a high resolution display and have the Windows text size set to a value in excess of 200%. Please reduce the magnification to 200% or below and relaunch CES EduPack.

2) Windows 8.1 allows users to select the size of text using a slider but this method can cause some issues with CES EduPack.

Rather than using the slider, please check the 'Let me choose one scaling level for all my displays' box and then choose the required size.

Does it work on a Mac?

Although CES EduPack is designed for computers running Windows, it is possible to run CES EduPack on a Mac operating system. We are unable to provide specific support or software recommendations, but the following two options have been reported as successful by academics and students:

  • Boot Camp—Boot Camp is software that comes pre-installed with macOS (compatible with macOS 10.6 or later) that allows you to run compatible versions of Microsoft Windows on an Intel-based Mac. As Boot Camp runs the Windows operating system directly, the performance of Windows applications is not affected. The downsides of using Boot Camp are the risks involved with repartitioning the hard drive and the need to boot into Windows each time you wish to use CES EduPack.
  • Install Windows on a virtual machine on your Mac. This allows you to run Windows software, including CES EduPack, from inside macOS as if it were installed on your Mac.

Both options require you to have a licensed, supported version of Windows.

It’s not working—what do I do?

You need to contact your IT department or the faculty/academic responsible for your course. They will contact Granta Design if there is a problem that they cannot fix.

It says the license has expired—what do I do?

This usually happens at the end of the academic year. If you need to use CES EduPack on next year’s courses too, contact your University or College administrator to get a copy of the latest version.

That was great. Can I continue using it after university?

If you have a copy of CES EduPack on your personal laptop or desktop, it will time out at the end of the academic year. CES EduPack is specifically designed for education however, CES Selector or GRANTA MI may be of interest in the future if you go on to do research or work in industry. Read more...