FAQs from Network Administrators

How will Granta Design deliver the CES EduPack to me?

By DVD or download. If by DVD, this will go to the address specified on the purchase order.

Do I have a concurrent license?

No—we don’t supply concurrent licenses. In our experience, just before an assignment is due, all the students wanted to use it at the same time! The enrolment license is more flexible. It covers a number of students over a year. You can then distribute the software to them in whatever way suits your system. The software will expire at the end of the license.

Can I use a license server?

Over 800 universities and colleges use the CES EduPack and some of them do use a license server to aid distribution. However as it is not a concurrent license you don’t need to restrict how many students are using it at the same time.

Can I distribute this using Blackboard or other Virtual Learning Environments?

Over 800 universities use CES EduPack alongside many different VLE’s (notably, Blackboard). Enrolment licenses enable you to use the software in any way you want with the student numbers on the Software License Agreement. The CES EduPack needs to be traditionally installed and is not a web-based resource. Universities usually have students install the CES EduPack software on home computers/laptops by downloading the software from the VLE, or if the VLE supports features like ‘remote desktop’ then the students can remotely access University computers with the CES EduPack software installed on them.

Does it work on a Mac?

Although it is possible to run CES EduPack on a Mac, and 1000's of academics and students do so successfully, we are unable to provide specific support or software recommendations.

Two options that have been reported as successful are:

Boot Camp – Boot Camp is software that comes pre-installed with OS X Mountain Lion (compatible with OS X v 10.6 and above) that allows you to run compatible versions of Microsoft Windows on an Intel-based Mac. As Boot Camp runs the Windows operating system directly the performance of Windows applications is not affected. The downsides of using Boot Camp are the risks involved with repartitioning the hard drive and the need to boot into Windows each time you wish to use CES EduPack. 

Windows Emulation—Emulating the Windows operating system using one of a number of software packages that allow you to run Windows applications from inside OS X as if they were installed on your Mac. CES EduPack, and other Windows applications, can be used without booting into Windows. Although emulation is easier to configure and use it doesn’t offer the performance of the Boot Camp option.

We’ve got a Campus Wide License. How do I deliver different Editions to different students?

For information on installing CES EduPack over a network, please visit:
http://www.grantadesign.com/education/support/network/

All CES EduPack databases are installed by the installation procedure described in the following sections. Additional CES EduPack databases can be purchased and installed in the same way. Many universities deploy ‘All Editions’ of the CES EduPack across the campus network. If you would like further assistance with this, please contact Granta (support@grantadesign.com).

What are the system requirements?

To install CES EduPack on your PC, you will need the following:

  • A compatible Microsoft Windows® operating system;
    Windows 7 32-bit or 64-bit,
    Windows 8 32-bit or 64-bit,
    Windows 10 32-bit or 64-bit.
  • 2 GB of RAM (more is recommended when using large databases).
  • 4 GB of available hard disk space.
  • Microsoft .NET Framework version 4.0 and ReportViewer 2010 SP1. For the French language installation you will also require the French language packs for both of these. If any of these are not already installed, you will be given the option to add them to the CES EduPack installation process.
  • Administrator rights.

Jump to Does it work on a Mac?

How do I install the software?

Installing on a single machine

If you have installed a previous copy of CES EduPack, it is recommended that you un-install this before installing your licensed copy. The CES EduPack software must be installed on each PC on which the software is to be used.

You will either receive a DVD with the software, or receive an email with download instructions and an important attached file called info.dat.

From DVD

On inserting the DVD, the installation wizard should start automatically. If it does not, try opening Windows Explorer and double-click on the file Setup.exe on your DVD drive. Follow the instructions on screen.

From the download site

Download all the files associated with the EduPack to your computer. Put the file info.dat, that you should have received by email into the same folder as the downloaded files.  Please note that students are not allowed to download the software directly from Granta and will be prevented from doing so.

Silent Installation

CES EduPack can be installed silently providing the following requirements are met:

  • The file containing your licensing information (info.dat) is available in the same location as the installation file. If you do not have a license file, your license must be typed in by hand, and this mode of installation will not work.
  • The pre-requisite software (.NET Framework version 4.0 and Microsoft Report Viewer 2010) is already installed

Passive, or unattended mode, requires no user input, but will show a progress dialog providing feedback about installation. This mode can be used to create an easy installation, requiring no input but maintaining visibility for the end user. To perform an unattended install, you should run the following command (assuming installing EduPack from the d: drive): msiexec /i "d:\edupack.msi" /passive

Quiet, or silent mode, not only requires no user input, but will instead run entirely in the background, without any progress bar being visible. A quiet installation is started by specifying the /quiet command line option: msiexec /i "d:\edupack.msi" /quiet”

Uninstalling CES EduPack

To uninstall CES EduPack, use Add or Remove Programs in the Control Panel.

How do I renew my license?

Contact us or email education.team@grantadesign.com and the right person will get back to you to help.

It says it has expired—what do I do?

If your institution has an enrolment license then the software will automatically expire at the end of the license period. If you don’t think it should have expired now or if you want to renew the license you can contact us or email education.team@grantadesign.com and the right person will get back to you to help.

It’s not working—what do I do?

If you get stuck you can contact support@grantadesign.com. Please check first if you downloaded the software that you have put the info.dat file into the folder before clicking setup.exe. When contacting us, please let us know what Operating System you are using.

An 'Unrecoverable error...' message appears when launching CES EduPack

There are two known causes of this issue.

1) This error will appear if you are using a high resolution display and have the Windows text size set to a value in excess of 200%. Please reduce the magnification to 200% or below and relaunch CES EduPack.

2) Windows 8.1 allows users to select the size of text using a slider but this method can cause some issues with CES EduPack.

Rather than using the slider, please check the 'Let me choose one scaling level for all my displays' box and then choose the required size.