FAQs from Network Administrators

How will Granta Design deliver the CES EduPack to me?

By DVD or download. If by DVD, this will go to the address specified on the purchase order.

Do I have a concurrent license?

No—we don’t supply concurrent licenses. In our experience, just before an assignment is due, all the students wanted to use it at the same time! The enrolment license is more flexible. It covers a number of students over a year. You can then distribute the software to them in whatever way suits your system. The software will expire at the end of the license.

Can I use a license server?

Over 800 universities and colleges use the CES EduPack and some of them do use a license server to aid distribution. However as it is not a concurrent license you don’t need to restrict how many students are using it at the same time.

Can I distribute this using Blackboard or other Virtual Learning Environments?

Over 800 universities use CES EduPack alongside many different VLE’s (notably, Blackboard). Enrolment licenses enable you to use the software in any way you want with the student numbers on the Software License Agreement. The CES EduPack needs to be traditionally installed and is not a web-based resource. Universities usually have students install the CES EduPack software on home computers/laptops by downloading the software from the VLE, or if the VLE supports features like ‘remote desktop’ then the students can remotely access University computers with the CES EduPack software installed on them.

Does it work on a Mac?

Although CES EduPack is designed for computers running Windows, it is possible to run CES EduPack on a Mac operating system. We are unable to provide specific support or software recommendations, but the following two options have been reported as successful by academics and students:

  • Boot Camp—Boot Camp is software that comes pre-installed with macOS (compatible with macOS 10.6 or later) that allows you to run compatible versions of Microsoft Windows on an Intel-based Mac. As Boot Camp runs the Windows operating system directly, the performance of Windows applications is not affected. The downsides of using Boot Camp are the risks involved with repartitioning the hard drive and the need to boot into Windows each time you wish to use CES EduPack.
  • Install Windows on a virtual machine on your Mac. This allows you to run Windows software, including CES EduPack, from inside macOS as if it were installed on your Mac.

Both options require you to have a licensed, supported version of Windows.

How do I deliver different editions to different students?

If you downloaded the CES EduPack installer, you can use this to create a custom installer to distribute to students. This will allow them to install a specific CES EduPack edition:

  1. Go to Granta’s Education Hub and sign in to your My Granta account.
  2. Click Download software, and click the download link to save the installer.
  3. Run the installer by double-clicking edupack_setup.XXXX.exe. Enter your My Granta account information when prompted.
  4. Click Create installation package.
  5. Select the edition you want to distribute.
  6. Click Continue. This will create an installer in a folder that you can then distribute to other licensed users. They can run this custom installer without signing in to My Granta. You can distribute this folder of files using a private network, a VLE, or physical media (e.g. USB stick). Students will need to copy the folder to a local drive before insalling.

If you received a DVD containing the CES EduPack installer, you can distribute these files from the DVD to students. Copy the files onto a private network, a VLE, or physical media (e.g. USB stick). Students can then run the installer without signing in to My Granta, and install CES EduPack on their own PCs.

For information on installing CES EduPack over a network, please visit: http://www.grantadesign.com/education/support/network.htm

What are the system requirements?

To install CES EduPack, you will need:

  • A compatible Microsoft® Windows® operating system;
    Windows 7 32-bit or 64-bit,
    Windows 8 32-bit or 64-bit,
    Windows 10 32-bit or 64-bit.
  • 2 GB of RAM (more is recommended when using large databases).
  • 4.5 GB of available hard disk space.
  • Microsoft .NET Framework version 4.5.1, Microsoft Report Viewer 2010 SP1, and Microsoft Visual C++ Redistributable Packages for Visual Studio. If any of these are not installed, they will be installed during the CES EduPack installation. For the French language installation, you will also require the French language packs for these, which are usually installed with your OS.
  • Administrator rights.
  • My Granta account information.

Jump to Does it work on a Mac?

How do I install CES EduPack?

If you have installed a previous version of CES EduPack, we recommend that you uninstall it before installing your licensed version.

To install CES EduPack via a download:

  1. Go to Granta’s Education Hub and sign in to your My Granta account.
  2. Click Download software, and click the download link to save the installer.
  3. Run the installer by double-clicking edupack_setup.XXXX.exe. Enter your My Granta account information when prompted.
  4. To install the software, click Install now, and follow the on-screen instructions.

To install CES EduPack from the DVD or using a custom installer created for distribution:

  1. Copy the files onto your computer. Make sure license.lic is in the same folder as the installer, edupack_setup.XXXX.exe.
  2. Run the installer and follow the on-screen instructions.

Installation in quiet mode

You can run edupack_setup.XXXX.exe in quiet mode to install CES EduPack. This mode requires no user input and will run entirely in the background.

To perform a quiet installation of CES EduPack, you will need to use the installer provided on the DVD, or use the installer created as part of an installation package.

You will need license.lic in the same folder as the installer. You do not need to enter your My Granta account information:

.\edupack_setup.XXXX.exe /quiet

To uninstall quietly, use the following command:

.\edupack_setup.XXXX.exe /quiet /uninstall

For further information, see the installation guidelines.

Uninstalling CES EduPack

To uninstall CES EduPack, use Programs and Features in the Control Panel.

There's an error while running the installer - what should I do?

There are some common issues related to running the installer:

  • If the installer was distributed in a ZIP file, extract the files before running the installer.
  • Wait for any other programs to finish installing or uninstalling before starting the installer. Note that other installations may be running in the background e.g. Microsoft Updates. (Code: 0x80070652)
  • A poor internet connection can affect the installer when downloading the required files. Try re-running the installer, and use a wired internet connection or move to place with a better Wi-Fi signal. (Code: 0x80091007)

If you encounter a different error, contact support@grantadesign.com.

An 'Unrecoverable error...' message appears when launching CES EduPack

There are two known causes of this issue.

1) This error will appear if you are using a high resolution display and have the Windows text size set to a value in excess of 200%. Please reduce the magnification to 200% or below and relaunch CES EduPack.

2) Windows 8.1 allows users to select the size of text using a slider but this method can cause some issues with CES EduPack.

Rather than using the slider, please check the 'Let me choose one scaling level for all my displays' box and then choose the required size.

How do I renew my license?

Contact us or email education.team@grantadesign.com and the right person will get back to you to help.

It says it has expired—what do I do?

If your institution has an enrolment license then the software will automatically expire at the end of the license period. If you don’t think it should have expired now or if you want to renew the license you can contact us or email education.team@grantadesign.com and the right person will get back to you to help.

It’s not working—what do I do?

If you get stuck you can contact support@grantadesign.com. When contacting us, please let us know which operating system you are using.